We’re a product-led startup with big ambitions and a lean, focused team.
Our tech genuinely improves the support experience for both companies and end users.
This role offers a lot of ownership and flexibility — and the chance to shape our US presence.
Competitive freelance/contract compensation structure.
🌟 We're Hiring: Customer Success Manager (Austin, TX) – Help Clients Succeed with SnapCall’s Video Support Tech!
At SnapCall, we’re on a mission to transform customer service through smart, AI-powered video experiences. Our solution is used by support teams worldwide to deliver faster, more human, and more effective customer interactions — directly inside CRMs like Zendesk, Salesforce, and ServiceNow.
As our footprint grows in the US, we're looking for a Customer Success Manager based in Austin, Texas, to help onboard, support, and grow our most valuable customer relationships.
What you’ll do:
Onboard new customers and ensure a smooth and impactful start with SnapCall.
Act as the main point of contact for client accounts in North America.
Proactively monitor product adoption and identify opportunities for expansion or improvement.
Provide training, best practices, and ongoing support to ensure customers maximize value.
Work closely with Sales, Product, and Support to relay feedback and drive continuous improvement.
Based in or around Austin, TX — with a passion for customer success and technology.
2+ years of experience in a customer-facing role, ideally in SaaS or support tech.
Excellent communication and relationship-building skills.
Comfortable working with tools like Zendesk, Salesforce, Intercom, or similar.
